Frequently Asked Questions

We do not open accounts online. All accounts are opened in person with one of our Customer Service Representatives. For all new customers we conduct a credit check, Equifax and ChexSystems, to verify your identity and to help us understand how you’ve handled your accounts at other banks.

Go to www.citizbank.com. Enter your username in the Login box located on the top right of each page of our website. Click Go. The first time you login you will be prompted to enter your password and set up your security questions. Afterwards, you will enter your username, click on go, and then enter your password to complete the login process. Occasionally, you may be asked a security question in order to verify your identity.

• When opening an account, one of our Customer Service Representatives will be glad to enroll you in Online Banking.
• You can go to our homepage and select sign up. You will fill out a short application. Within one business day you will receive a welcome letter from a Representative at the bank with all of your sign on information.
• You can call a Customer Service Representative at 770-886-9500, Monday-Thursday 8:30 AM – 5:00 PM, and Friday 8:30 AM – 6:00 PM to be enrolled.

Yes! Online Banking is free for all Citizens Bank customers.

Contact our Customer Service Representatives at 770-886-9500 Monday-Thursday, 8:30 AM-5:00 PM and Friday, 8:30 AM-6:00 PM.

Our secure Bill Pay service is free for all Citizens Bank customers! Register for Bill Pay and begin the set up process by selecting the “Bill Pay” link in your Online Banking account. Follow the guided steps to begin paying your bills online.

Citizens Bank of Forsyth County’s routing/ABA number is 061104929.

Citizens Bank of Forsyth County’s incoming wire instructions are:

Wire to:

First Tennessee Bank (Memphis, TN)

ABA #084000026

Credit:

The Citizens Bank of Forsyth County

Account #172313226

For Further Credit to our customer and their account number

Citizens Bank of Forsyth County branch locations and hours of operation:

You can contact our Customer Service department one of two ways:

• Call Customer Service at 770-886-9500 Monday-Thursday, 8:30 AM-5:00 PM, and Friday 8:30 AM-6:00 PM
• Contact us directly from our website

To view our Mobile Banking service and info page, click here.

Visit the “About Us” section of the website to learn more about Citizens Bank of Forsyth County.

• To report a Debit or ATM card as lost, stolen or damaged and to receive a new card, please contact our Customer Service Department during our normal business hours via:
  • Telephone at 770-886-9500
  • Secure email in the “Messaging” tab of your Online Banking account
• You can also process this request with a representative at one of our banking offices. Click here to find the banking office nearest you.
• If you need to report a card lost or stolen outside of normal business hours, please call 800-500-1044Damaged cards should only be reported during normal business hours.

You typically receive your Online Banking access one business day after account opening. The access information will be sent to you through email.

You typically receive your Debit card 7 to 10 business days after account opening.

• The limit on your Debit card can be raised by contacting one of our Customer Service Representatives at 770-886-9500 Monday-Thursday 8:30 AM-5:00 PM and Friday 8:30 AM-6:00 PM.
• You can also visit one of our locations.

You typically receive your first order of checks in 7 to 10 business days.

• You can change the current address on your account by contacting one of our Customer Service Representatives at 770-886-9500 Monday-Thursday 8:30 AM-5:00 PM and Friday 8:30 AM-6:00 PM.
• Log onto online banking and submit the change through a secure message.
• You can also visit one of our locations.

To apply for a commercial or personal loan, please contact one of our loan officers. We will work with you to customize a loan program tailored to fit your specific financing needs.

• As a Citizens Bank of Forsyth County customer enrolled in Online Banking, you can make free internal transfers. Money market accounts have a limit of six debits per month, excluding withdrawals made in person at the bank.
• External transfers have to be done as a wire transfer, which has to be done at one of our locations.
• Some external transfers can be established through our bill payment service.

You can contact our Customer Service department one of two ways:

• Call Customer Service at 770-886-9500 Monday-Thursday, 8:30 AM-5:00 PM, and Friday 8:30 AM-6:00 PM.
• Contact us directly from our website