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Check out our Resource Center or FAQ's.
What types of account can I open online?
We do not open accounts online. All accounts are opened in person with one of our Customer Service Representatives. For all new customers we conduct a credit check, Equifax and ChexSystems, to verify your identity and to help us understand how you’ve handled your accounts at other banks.
How do I sign in to Online Banking?
Go to www.citizbank.com. Select the Login box located in the top right corner of each page of our website. Enter your Username and click Continue. The first time you login you will be prompted to verify your identity using your phone numbers. After that process is completed you will need to input your temporary password, which you will be prompted to change after login. After the initial login, you will enter your username, click on Continue, and then enter your password to complete the login process. Occasionally, you may be asked to reverify your identity by using the phone number process.
How do I enroll in Online Banking
Is Online Banking free?
Yes! Online Banking is free for all Citizens Bank customers.
How do I reset my Online Banking Username, Security Questions, Password or Passmark image?
Contact our Customer Service Representatives at 770-886-9500 Monday-Thursday, 8:30 AM-5:00 PM and Friday, 8:30 AM-6:00 PM.
How do I pay bills online? Is it a free service?
Our secure Bill Pay service is free for all Citizens Bank customers! Register for Bill Pay and begin the set up process by selecting the “Bill Pay” link in your Online Banking account. Follow the guided steps to begin paying your bills online.
What is Citizens Bank of Forsyth County’s routing or ABA number?
Citizens Bank of Forsyth County’s routing/ABA number is 061104929.
What is Citizens Bank of Forsyth County’s Incoming Wire Instructions?
Citizens Bank of Forsyth County’s incoming wire instructions are:
CenterState Bank of Florida, N.A. (Atlanta, GA)
The Citizens Bank of Forsyth County
For Further Credit to our customer and their account number
Where are the Citizens Bank of Forsyth County branches located? What are the hours of operation?
Citizens Bank of Forsyth County branch locations and hours of operation:
651 Veterans Memorial Boulevard
Cumming, GA 30040
Lobby: MTWTh 9:00 AM-4:00 PM
Friday 9:00 AM-6:00 PM
Drive Thru: MTWTh 8:30 AM-4:30 PM
Friday 8:30 AM-6:00 PM
ATM on location
5140 Atlanta Highway
Alpharetta, GA 30004
Free Home Office
11950 Cumming Highway
Canton, GA 30115
Martin Crossing Office
4255 GA 400 HWY
Cumming, GA 30040
How do I contact Customer Service?
You can contact our Customer Service department one of two ways:
Is Citizens Bank of Forsyth County a secure financial institution?
Where can I learn about Citizens Bank of Forsyth County’s FREE service, Mobile Banking?
To view our Mobile Banking service and info page, click here.
Where can I learn more about Citizens Bank of Forsyth County?
Visit the “About Us” section of the website to learn more about Citizens Bank of Forsyth County.
Can I bank with Citizens Bank by phone?
How do I report a lost, stolen or damaged Citizens Bank Debit card?
How quickly will I receive Online Banking access once my account has been opened?
You typically receive your Online Banking access one business day after account opening. The access information will be sent to you through email.
How quickly will I receive my Debit card once my account has been opened?
You typically receive your Debit card 7 to 10 business days after account opening.
I know I have a per day limit on my debit card, how do I get it raised temporarily?
How quickly will I receive my first order of checks for my Checking or Money Market Account once my account has been opened?
You typically receive your first order of checks in 7 to 10 business days.
How do I change the address on my account?
What types of products and services do you offer?
How do I apply for a loan?
To apply for a commercial or personal loan, please contact one of our loan officers. We will work with you to customize a loan program tailored to fit your specific financing needs.
Can I make transfers online?